HOW CAN I RECOVER A FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it from “Login – Forgotten your password?” section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at customersupport@rythmathleisure.com.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
Rythmathleisure only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at customersupport@rythmathleisure.com
If you were to, accidentally, receive an item that you did not order, please contact our customer service department.
CAN I CANCEL MY ORDER?
Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled
CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order online.
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s color.
IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST RYTHMATHLEISURE ITEMS AND OFFERS?
Yes, you just have to subscribe to the Rythmathleisure newsletter by filling in your email ID, and you will receive information about the latest rythmathleisure items, articles and events.
You can find the Newsletter tab in website footer at www.rythmathleisure.com
CAN I UNSUBSCRIBE TO THE RYTHMATHLEISURE NEWSLETTER?
You can easily cancel your subscription by clicking on the “newsletter” menu and select “Unsubscribe”.